Most companies use codes of conduct, ethical training and regular communication to assure employees know about rules to follow to avoid misconduct. This paper focuses on the type of language used in codes of conduct, and shows that impersonal language (“employees/members”) and personal,...

Many organizations employ interpersonal feedback processes as a structured means of informing and motivating employee improvement. Ample evidence suggests that these feedback processes are largely ineffective, and despite a wealth of prescriptive literature, these processes often fail to lead to...