Ballantyne, David; Aitken, Robert - In: Journal of Business & Industrial Marketing 22 (2007) 6, pp. 363-371
Purpose – This paper aims to explore how the service‐dominant (S‐D) logic of marketing proposed by Vargo and Lusch impacts on business‐to‐business branding concepts and practice. Design/methodology/approach – Vargo and Lusch argue that service interaction comes from goods‐in‐use...