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Purpose – The purpose of this paper is to discover a three-step process for building contextual ambidexterity into inter-organizational IT-enabled service processes through developmental interventions. Design/methodology/approach – A longitudinal action research project was conducted. The...
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Purpose – The paper aims to compare the coordination of supply chain networks in contractually different complex construction projects. Design/methodology/approach – A comparative case study of the coordination of collaborative work in two successful hospital construction projects was...
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Purpose – The purpose of this paper is to develop further a theoretical framework of common understanding and explore the role of common understanding in coordination. Design/methodology/approach – A constructive action research approach was employed applying abductive reasoning to develop...
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