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Developing a scale to measure students’ perception of service quality in the Indian context

Jain, Rajani; Sahney, Sangeeta; Sinha, Gautam - In: The TQM Journal 25 (2013) 3, pp. 276-294

Purpose – The changes in social and cultural framework, and even more in the economic order, have pushed the education system and higher education in particular, into a new environment in which quality plays an important role. Thus, the purpose of the current study is to develop a...

Persistent link: https://www.econbiz.de/10015032029

Developing a scale to measure students' perception of service quality in the Indian context

Jain, Rajani; Sahney, Sengeeta; Sinha, Gautam - In: The TQM journal : the international review of … 25 (2013) 3, pp. 276-294

Persistent link: https://www.econbiz.de/10009756365

The determinants and impact of outsourcing on small and medium enterprises : an empirical study

Nayak, Jogendra Kumar; Sinha, Gautam; Guin, Kalyan K. - In: IIMB management review 19 (2007) 3, pp. 277-284

Persistent link: https://www.econbiz.de/10003689677

Impact of supplier management on a firm's performance

Nayak, Jogendra Kr.; Sinha, Gautam; Guin, Kalyan K. - In: Decision 38 (2011) 1, pp. 77-90

Persistent link: https://www.econbiz.de/10009716084

Impact of culture on religiosity, cosmopolitanism and ethnocentrism

Deb, Madhurima; Sinha, Gautam - In: Asia Pacific journal of marketing and logistics 28 (2016) 1, pp. 56-72

Persistent link: https://www.econbiz.de/10011529191

Higher education in India in context of equity and sustainable development : special reference to SC and ST

Joshi, Rashmi; Sinha, Gautam - In: The Indian journal of economics 92 (2012) 3, pp. 547-566

Persistent link: https://www.econbiz.de/10009563763

Higher Education in India in context of Equity and Sustainable Development: Special Reference to SC and ST.

Joshi, Rashmi; Sinha, Gautam - In: The Indian journal of economics 92 (2012) 366, pp. 547-567

Persistent link: https://www.econbiz.de/10009982331

The determinants and impact of outsourcing on small and medium enterprises : an empirical study

Nayak, Jogendra Kumar; Sinha, Gautam; Guin, Kalyan K. - In: IIMB management review 19 (2007) 3, pp. 277-284

Persistent link: https://www.econbiz.de/10009894333

Impact of supplier management on a firm's performance

Nayak, Jogendra Kr.; Sinha, Gautam; Guin, Kalyan K. - In: Decision 38 (2011) 1, pp. 77-90

Persistent link: https://www.econbiz.de/10010096958

Case studies - Quality customer service: Strategic advantage for the Indian steel industry

Sinha, Gautam; Ghoshal, Taposh - In: Managing service quality : MSQ ; an international journal 9 (1999) 1, pp. 32-39

Persistent link: https://www.econbiz.de/10007187780