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ECONIS (ZBW)
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61
Customer betrayal and retaliation : when your best customers become your worst enemies
Grégoire, Yany
;
Fisher, Robert J.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
2
,
pp. 247-261
Persistent link: https://www.econbiz.de/10003725646
Saved in:
62
SOCO's impact on individual sales performance : the integration of selling skills as a missing link
Wachner, Trent
;
Plouffe, Christopher R.
;
Grégoire, Yany
- In:
Industrial marketing management : the international …
38
(
2009
)
1
,
pp. 32-44
Persistent link: https://www.econbiz.de/10003810414
Saved in:
63
The limited effects of power on satisfaction with joint consumption decisions
Fisher, Robert J.
;
Grégoire, Yany
- In:
Journal of consumer psychology : JCP : the official …
21
(
2011
)
3
,
pp. 277-289
Persistent link: https://www.econbiz.de/10009259711
Saved in:
64
Ingredient branding and feedback effects : the impact of product outcomes, initial parent brand strength asymmetry, and parent brand role
Radighieri, Jeffrey P.
;
Mariadoss, Babu John
; …
- In:
Marketing letters : a journal of research in marketing
25
(
2014
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10010367219
Saved in:
65
How a firm's best versus normal customers react to compensation after a service failure
Gelbrich, Katja
;
Gäthke, Jana
;
Grégoire, Yany
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4331-4339
Persistent link: https://www.econbiz.de/10011554578
Saved in:
66
How much compensation should a firm offer for a flawed service? : an examination of the nonlinear effects of compensation on satisfaction
Gelbrich, Katja
;
Gäthke, Jana
;
Grégoire, Yany
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10010483434
Saved in:
67
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
68
Inbound open innovation for enhanced performance : enablers and opportunities
Sisodiya, Sanjay R.
;
Johnson, Jean L.
;
Grégoire, Yany
- In:
Industrial marketing management : the international …
42
(
2013
)
5
,
pp. 836-849
Persistent link: https://www.econbiz.de/10010211298
Saved in:
69
A systematic review of brand transgression, service failure recovery and product-harm crisis : integration and guiding insights
Khamitov, Mansur
;
Grégoire, Yany
;
Suri, Anshu
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 519-542
Persistent link: https://www.econbiz.de/10012290970
Saved in:
70
Consumer resistance : from anti-consumption to revenge
Nepomuceno, Marcelo Vinhal
;
Rohani, Mina
;
Grégoire, Yany
- In:
Consumer perception of product risks and benefits
,
(pp. 345-364)
.
2017
Persistent link: https://www.econbiz.de/10011653730
Saved in:
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