To stimulate product reviews, many large e-commerce platforms have launched reviewer incentive programs in which free products are provided to reviewers in exchange for them generating reviews on the received free products (incentivized reviews). Prior studies explored the effects of incentives...

Online service recovery tools such as managerial responses are increasingly used by service providers to address customer concerns in online WOM platforms. In this paper, we analyze the effectiveness of such online service recovery effort on customer satisfaction using data retrieved from a...

Both stock recommendations from sell-side analysts and online user generated content from crowds have great significance in the stock market. We examine and compare different effects of analyst attitude and crowd sentiment on stock prices in this study with data from CSMAR. By estimating a...

One fundamental economic challenge in social gaming is how to monetize players. We address this problem from the lens of social influence. Specifically, we examine how players' paying behaviors in a social game are associated with their pure friends and Simmelian-tie friends. Analyzing a...

Freelancers in online labor markets often display many skills in their profiles to increase their chances of participating in multiple jobs. However, such behavior may lead their displayed skills to straddle multiple categories, that is, skill spanning. In this paper, we extend the concept of...

"This book explores the opportunities and challenges that both Europe and Asia face under the framework of the 21st Century Maritime Silk Road Initiative. The 21st Century Maritime Silk Road Initiative (MSR Initiative), put forward by the Chinese government together with the Silk Road Economic...

A thorough understanding of the mechanisms of ion crossover through the membranes in vanadium redox flow batteries (VRFBs) is critically important in making improvements to the battery’s efficiency and cycling performance. In this work, we develop a 2-D VRFB model to investigate the mechanisms...