The Impact of Online Service Recovery on Customer Satisfaction : Empirical Evidences from Service Operations in China
Year of publication: |
2010
|
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Authors: | Gu, Bin |
Other Persons: | Ye, Qiang (contributor) |
Publisher: |
[2010]: [S.l.] : SSRN |
Subject: | Kundenzufriedenheit | Customer satisfaction | China | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenservice | Customer service |
Extent: | 1 Online-Ressource (31 p) |
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Series: | McCombs Research Paper Series ; No. IROM-01-10 |
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments April 1, 2010 erstellt |
Other identifiers: | 10.2139/ssrn.1569946 [DOI] |
Classification: | D83 - Search, Learning, Information and Knowledge ; M2 - Business Economics ; M31 - Marketing |
Source: | ECONIS - Online Catalogue of the ZBW |
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