"This book offers the latest research and development within the field, filled with case studies, research, methodologies and frameworks from contributors around the world and addressing a wide range of subject matters, levels of technical expertise and development, and new technological...

This book provides a holistic overview of the major advances that have been made in the context of Service Science with a focus on IT-enabled services. To address challenges in collaborative, social-centric, ad-hoc, dynamic and open environments, the book studies IT-enabled service systems from...