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Attribute-Level Satisfaction, Overall Customer Satisfaction, and Performance Outcomes in Business-to-Business Firms

Mittal, Vikas - 2020

Scholars have used the attribute-based model of overall satisfaction extensively in consumer markets. Yet, business-to-business (B2B) firms also strive to improve overall satisfaction and financial performance by improving satisfaction on key attributes. We develop an attribute-based model to...

Persistent link: https://www.econbiz.de/10012854321

A sequential logic model between sales performance and salesperson satisfaction in B2B markets

Rodríguez, Rocío; Høgevold, Nils; Otero-Neira, Carmen; … - In: The journal of business & industrial marketing 37 (2022) 1, pp. 180-194

Persistent link: https://www.econbiz.de/10012797127

Service failure and recovery in B2B markets : a morphological analysis

Baliga, Ashwin J.; Chawla, Vaibhav; Sunder M., Vijaya; … - In: Journal of business research : JBR 131 (2021), pp. 763-781

Persistent link: https://www.econbiz.de/10012545044

The mediating role of commitment in healthcare B2B marketing

Sohn, Yong Seok; Seung, Kenny Y.; Seo, Sang Yun; Kim, … - In: The service industries journal 33 (2013) 13/14, pp. 1381-1401

Persistent link: https://www.econbiz.de/10010205247

A validation of inputs and outputs of satisfaction in business-to-business relationships through a Nordic comparison

Rindell, Anne; Mysen, Tore; Svensson, Göran; … - In: International journal of procurement management 6 (2013) 4, pp. 424-443

Persistent link: https://www.econbiz.de/10010207623

Technology readiness in a B2B online retail context : an examination of antecedents and outcomes

Vize, Róisín; Coughlan, Joseph; Kennedy, Aileen; … - In: Industrial marketing management : the international … 42 (2013) 6, pp. 909-918

Persistent link: https://www.econbiz.de/10010211252

Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context

Brock, Christian; Blut, Markus; Evanschitzky, Heiner; … - In: International journal of research in marketing : IJRM ; … 30 (2013) 3, pp. 319-322

Persistent link: https://www.econbiz.de/10009779946

Testing the Steve Jobs hypothesis in a B2B context : will a portfolio of hierarchically related technology products improve customer outcomes?

Kuruzovich, Jason; Han, Shu; Koukova, Nevena T.; … - In: Journal of service research : JSR 16 (2013) 3, pp. 372-385

Persistent link: https://www.econbiz.de/10009782125

Opportunism and conflict as precursors of non-economic and economic satisfaction outcomes in seller-customer business relationships

Høgevold, Nils; Svensson, Göran; Roberts-Lombard, Mornay - In: Journal of business-to-business marketing 27 (2020) 4, pp. 375-395

Persistent link: https://www.econbiz.de/10012392047

The joint effect of buyer-supplier interaction and service complexity on B2B buyer satisfaction

Teixeira, Rafael; Paiva, Ely Laureano; Matos, Celso … - In: International journal of services technology and … 26 (2020) 6, pp. 455-477

Persistent link: https://www.econbiz.de/10012503714