The connection of devices, as enabled by the Internet of Things (IoT), has a significant impact on business activities, processes, and performance. IoT is, therefore, gaining attention from practitioners and academia. The deployment of technological innovations is inseparable from changes in...

In this paper we will discuss Nokia's struggle to find a sustainable approach to the Smartphone market. The findings are based on (i) a review of Nokia's history, and specifically on how Nokia dealt with introducing new, more or less smart handsets, (ii) on interviews with managers from Nokia...