decreased margins and revenues to banks. As a result of the heightened competition, bank service quality has become an …

The service sector in India has been growing rapidly, and its contribution to Gross Domestic Product (GDP) is … customer. The number of players being large, customers have a good range of choice. Customer usually picks up a bank which …

Banking is the epicenter of economic development. The banking system in India is undergoing a structural transformation …, custodian services, private equity, etc. The present paper analyzes the service quality of a bank with regard to savings account … services provided by the bank using SERVQUAL. Such a study is useful in determining the weak areas of a bank's service where …

mentioned dimensions. The result reveals that State Bank of India (SBI) has become the first Indian bank to adopt technology and … improving IT infrastructure among public sector banks as per the above said dimensions and ICICI Bank tops among private banks …

All the banks in India offer similar kind of services, but may vary in terms of service quality. This paper analyzes …

can be used by the banks in India to improve their service process and delivery. The study found a specific pattern of …