Service Failure and Complaining Behavior in Indian Banking Industry : A Factor Analytic Study
Year of publication: |
2013
|
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Authors: | Malik, Garima |
Publisher: |
[2013]: [S.l.] : SSRN |
Subject: | Indien | India | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Bank |
Extent: | 1 Online-Ressource (8 p) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Quest-Journal of Management and Research, 3(1), 45-52, December 2012 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments December 1, 2012 erstellt |
Source: | ECONIS - Online Catalogue of the ZBW |
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