customer loyalty. Private bank customers are more committed and loyal as they receive better quality of service. The study …

this research tried to analyze the best bank in terms of bench-marking, which they follow because every time requirements …

sector is one of the fastest growing sectors in India. This study examines the satisfaction level of consumers of major … nationalized banks in India and services provided by them. It also provides a functional comparison of the two different approaches … cross sections differ in evaluating a bank's performance and expectations of the end users …

bank of India and ICICI bank. SERVQUAL model which was proposed by Parasuram et al. is used to measure the service quality … perceived by the customers of the state bank of India and ICICI bank in Srinagar city, a city in Jammu and Kashmir and a state … in India. The information as gathered from the different customers of both banks Viz., State bank of India and ICICI bank …

banks (State Bank of India, Bank of Maharashtra and Bank of Baroda) and three major private sector banks (ICICI Bank, HDFC … Bank and Federal Bank) is done, with special reference to the problems faced by customers using online services. The paper …

ICICI Banks have been selected to undertake the sample survey and 120 respondents from each bank have given their responses …

accounted 60.7 percent in 2006 which show the emergence and growth of service sector in agrarian country like India, and within … service sector the contribution to bank in the GDP Growth is 2.5 per cent in 2008-09, which is likely to increase 7.7 per cent … examine the main features of service quality, GAP model, analyse bank's performance with respect to various service dimensions …

Banking industry has sufficiently undergone rapid changes in India, and with the entry of foreign players and strong …. This study attempts to empirically establish the causal factors in determining the satisfaction of bank customers. The … study factor analyzes the responses of 1,200 customers from public and private sector banks in Varanasi, India to determine …