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Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers
Hutchinson, Joe; Lai, Fujun; Wang, Youcheng - In: Tourism management : research, policies, practice 30 (2009) 2, pp. 298-308
Persistent link: https://www.econbiz.de/10003838396
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The impact of employee behaviour on customers' service quality perceptions and overall satisfaction
Kattara, Hanan Saad; Weheba, Dina; El-Said, Osman Ahmed - In: Tourism and hospitality research : the surrey quarterly … 8 (2008) 4, pp. 309-323
Persistent link: https://www.econbiz.de/10003792689
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The effect of tourism services on travelers' quality of life
Neal, Janet D.; Uysal, Muzaffer; Sirgy, M. Joseph - In: Journal of travel research : a quarterly publication of … 46 (2007) 2, pp. 154-163
Persistent link: https://www.econbiz.de/10003860839
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Special issue: Service failure & recovery in hospitality & tourism
Weber, Karin (contributor) - 2009
Persistent link: https://www.econbiz.de/10003863475
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Critical incidents in tourism: failure, recovery, custumer switching, and word-of-mouth behaviors
Swanson, Scott R.; Hsu, Maxwell K. - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 180-194
Persistent link: https://www.econbiz.de/10003863497
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Service quality and competition in the US down-hill ski industry
Mulligan, James G. - 2009
Persistent link: https://www.econbiz.de/10003880603
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Small-business owners' knowledge and rural tourism establishment performance in Spain
Hernández-Maestro, Rosa M.; Muñoz-Gallego, Pablo A.; … - In: Journal of travel research : a quarterly publication of … 48 (2009/10) 1, pp. 58-77
Persistent link: https://www.econbiz.de/10003891314
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Implementing the marketing concept in travel organizations: the important moderating influence of perceived organizational support
Herington, Carmel; Weaven, Scott - In: Journal of hospitality marketing & management 18 (2009) 7, pp. 692-717
Persistent link: https://www.econbiz.de/10003893331
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Qualitätsmanagement kleiner und mittlerer Unternehmungen in der Tourismuswirtschaft in Mecklenburg-Vorpommern
Sieder, Jens - In: Globalisierung und Wirtschaftswachstum …, (pp. 241-249). 2006
Persistent link: https://www.econbiz.de/10003445497
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Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
Chen, Ching-fu; Chen, Fu-shian - In: Tourism management : research, policies, practice 31 (2010) 1, pp. 29-35
Persistent link: https://www.econbiz.de/10003920491