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The antecedents of relationship commitment in the management of relationships in business-to-business (B2B) financial services
Theron, Edwin; Terblanche, Nic; Boshoff, Christo - In: Journal of marketing management : MM 24 (2008) 9, pp. 997-1011
Persistent link: https://www.econbiz.de/10008416671
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Differences in social and economic power : service quality implications for retailers in an emerging market
Klemz, Bruce R.; Boshoff, Christo; Mazibuko, Noxolo Eileen - In: Global journal of international business research 5 (2012) 5, pp. 1-22
Persistent link: https://www.econbiz.de/10010097102
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A Neurophysiological Assessment of Consumers’ Emotional Responses to Service Recovery Behaviors
Boshoff, Christo - In: Journal of service research : JSR 15 (2012) 4, pp. 401-414
Persistent link: https://www.econbiz.de/10010036790
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A re-assessment and refinement of RECOVSAT: An instrument to measure satisfaction with transaction-specific service recovery
Boshoff, Christo - In: Managing service quality : MSQ ; an international journal 15 (2005) 5, pp. 410-425
Persistent link: https://www.econbiz.de/10007148336
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Compensation, esteem valence and job performance: an empirical assessment of Alderfer's ERG theory
Arnolds, C.A.; Boshoff, Christo - In: The international journal of human resource management 13 (2002) 4, pp. 697-719
Persistent link: https://www.econbiz.de/10007166504
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The Impact of Multiple Commitments on Intentions to Resign: An Empirical Assessment
Boshoff, Christo; Mels, Gerhard - In: British journal of management : BJM 11 (2000) 3, pp. 255
Persistent link: https://www.econbiz.de/10007178031
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Managerial implications of predicting purchase behavior from purchase intentions: a retail patronage case study
Newberry, C.Robert; Klemz, Bruce R.; Boshoff, Christo - In: The journal of services marketing 17 (2003) 6-7, pp. 609-620
Persistent link: https://www.econbiz.de/10007103666
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Managerial implications of predicting purchase behavior from purchase intentions: a retail patronage case study
Newberry, C.Robert; Klemz, Bruce R.; Boshoff, Christo - In: The journal of services marketing 17 (2003) 6, pp. 609-620
Persistent link: https://www.econbiz.de/10007104188
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Emerging markets in black South African townships: Small local independently owned versus large national retailers
Klemz, Bruce R.; Boshoff, Christo; Mazibuko, Noxolo-Eileen - In: European journal of marketing : EJM 40 (2006) 5, pp. 590-610
Persistent link: https://www.econbiz.de/10007222395
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An experimental study of service recovery options
Boshoff, Christo - In: International journal of service industry management : IJSIM 8 (1997) 2, pp. 110-130
Persistent link: https://www.econbiz.de/10007130785