Similar Search Results

Linking servicescape to customer satisfaction : exploring the role of competitive strategy

Miles, Patti; Miles, Grant; Cannon, Alan - In: International journal of operations & production … 32 (2012) 7, pp. 772-795

Persistent link: https://www.econbiz.de/10009572748

Linking servicescape to customer satisfaction: exploring the role of competitive strategy

Miles, Patti; Miles, Grant; Cannon, Alan - In: International journal of operations & production … 32 (2012) 7, pp. 772-796

Persistent link: https://www.econbiz.de/10010023246

The value of social media advertising strategies on tourist behavior : a game-changer for small rural businesses

Jones, Nory B.; Miles, Patti; Beaulieu, Tanya - In: Journal of small business strategy 31 (2021) 4, pp. 64-75

Persistent link: https://www.econbiz.de/10013346746

Linking servicescape to customer satisfaction: exploring the role of competitive strategy

Miles, Patti; Miles, Grant; Cannon, Alan - In: International Journal of Operations & Production Management 32 (2012) 7, pp. 772-795

Purpose – The purpose of this paper is to explore the relationship between firm service characteristics and customer satisfaction as moderated by firm competitive strategy. Specifically, this research utilizes Porter's depiction of generic competitive strategy to explain the strength of the...

Persistent link: https://www.econbiz.de/10014790191

Education in sustainability through systems thinking

Córdoba, José-Rodrigo; Porter, Terry - In: Management education for global sustainability, (pp. 139-158). 2009

Persistent link: https://www.econbiz.de/10003922955

Three views of systems theories and their implications for sustainability education

Porter, Terry; Córdoba, José - In: Journal of management education : a publication of the … 33 (2009) 3, pp. 323-347

Persistent link: https://www.econbiz.de/10003857303

Sustainability and business in a complex world

Porter, Terry; Derry, Robbin - In: Business and society review : a quarterly forum on the … 117 (2012) 1, pp. 33-53

Persistent link: https://www.econbiz.de/10009532205

Three Views of Systems Theories and their Implications for Sustainability Education

Porter, Terry; Córdoba, José - In: Journal of management education : a publication of the … 33 (2009) 3, pp. 323-347

Persistent link: https://www.econbiz.de/10008246821

Sustainability and Business in a Complex World

PORTER, TERRY; DERRY, ROBBIN - In: Business and society review : a quarterly forum on the … 117 (2012) 1, pp. 33-54

Persistent link: https://www.econbiz.de/10009837877