Kariuki Mathenge, Edward; Wangui Kamau, Alice; Mwihaki … - In: The TQM Journal 25 (2013) 5, pp. 547-556
Purpose – The purpose of this study was to explore how diploma students enrolled in a research project paper report … their thoughts, feelings, satisfaction, and service quality of the research process. Design/methodology/approach – A survey … using a pre-determined questionnaire was used to track the thoughts, feelings, and actions of 1,129 diploma research …