The paper deals with direct and indirect impacts of hotel chains entry on local tourist industry. Positive and negative effects are discussed, including better visibility of the destination, improved image and popularity, etc. In particular the examined influences in the HRM are rising quality...

This article is devoted to formulation of development strategy for tourism and hospitality industry. It has been established that in order to improve competitiveness of sector markets and to create conditions for accelerated development of tourism and hospitality industry due to expansion of...

This research attempts to find the impact of service quality on customer satisfaction and retention in Maldives tourism industry. To measure the variables used in the research, a 5-point Likert type questionnaire for performance-only-measure was developed, as in SERVPERF model. A total of 30...