Yuan, Qianqian; Tang, Liansheng Larry; Yang, Feng; … - In: Journal of Modelling in Management 14 (2019) 3, pp. 590-609
Purpose: This paper aims to estimate the performance of the social security administration (SSA) in dealing with disability benefits applications in American. Design/methodology/approach: The authors propose a multi-stage data envelopment analysis (DEA) method to analyze the efficiency of 167...