Hilliard, Ivan; Priede, Tiziana - In: Benchmarking: An International Journal 25 (2018) 8, pp. 2931-2949
Purpose: The purpose of this paper is to present a model, which assesses the wide range of data offered in non-financial reports, and enables benchmarking of these data between different organizations. Design/methodology/approach: This work uses aspects of fuzzy logic and qualitative...