Afroj, Sadia; Hanif, Fahmida; Hossain, Muntasir Bin; … - In: Journal of urban management 10 (2021) 3, pp. 179-191
services. Hence the evaluation of the urban service quality from the citizen's perspective and accordingly addressing the gap … Hierarchy Process (AHP) and Citizen's Score Card to define the quality of municipal services spatially and functionally based on …