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Pareto-principle application in non-IT supported CRM processes

Elbeltagi, Ibrahim; Kempen, Thijs; Garcia, Elaine - In: Business Process Management Journal 20 (2014) 1, pp. 129-150

Purpose – This research covers a rather unexplored area of customer relationship management (CRM) by questioning the mechanism between on the one hand the Pareto-principle and on the other hand traditional non-IT supported operational CRM processes. Thus, the paper aims to explore whether a...

Persistent link: https://www.econbiz.de/10014688359

Accounting and Disclosure of Environmental Contingencies

Munter, Paul; Sacasas, René; Garcia, Elaine - In: The CPA journal 66 (1996) 1, pp. 36-37

Persistent link: https://www.econbiz.de/10007318215

An empirical investigation of business-to-business e-commerce adoption and its impact on SMEs competitive advantage: The case of Egyptian manufacturing SMEs

Hamad, Haseba; Elbeltagi, Ibrahim; El-Gohary, Hatem - In: Strategic Change 27 (2018) 3, pp. 209-229

Persistent link: https://www.econbiz.de/10012083507

Antecedents of continuance intention of using Internet banking in Saudi Arabia : A new integrated model

Alghamdi, Ahmed; Elbeltagi, Ibrahim; Elsetouhi, Ahmed; … - In: Strategic Change 27 (2018) 3, pp. 231-243

Persistent link: https://www.econbiz.de/10012083508

Intellectual capital and innovations : is organisational capital a missing link in the service sector?

Elsetouhi, Ahmed; Elbeltagi, Ibrahim; Haddoud, Mohamed … - In: International journal of innovation management 19 (2015) 2, pp. 1-29

Persistent link: https://www.econbiz.de/10011309442

The role of the owner-manager in SMEs' adoption of information and communication technology in the United Arab Emirates

Elbeltagi, Ibrahim; Sharji, Yahya Al; Hardaker, Glenn; … - In: Journal of global information management : an official … 21 (2013) 2, pp. 23-50

Persistent link: https://www.econbiz.de/10009767287

Antecedents of B2B e-commerce adoption and its effect on competitive advantage in manufacturing SMEs

Hamad, Haseba; Elbeltagi, Ibrahim; Jones, Paul; … - In: Strategic change : SC ; briefings in entrepreneurial finance 24 (2015) 5, pp. 405-428

Persistent link: https://www.econbiz.de/10011481703

An empirical investigation of business-to-business e-commerce adoption and its impact on SMEs competitive advantage : the case of Egyptian manufacturing SMEs

Hamad, Haseba; Elbeltagi, Ibrahim; El-Gohary, Hatem - In: Strategic change 27 (2018) 3, pp. 209-229

Persistent link: https://www.econbiz.de/10011973391

Antecedents of continuance intention of using internet banking in Saudi Arabia : a new integrated model

Alghamdi, Ahmed; Elbeltagi, Ibrahim; Elsetouhi, Ahmed; … - In: Strategic change 27 (2018) 3, pp. 231-243

Persistent link: https://www.econbiz.de/10011973392

INTELLECTUAL CAPITAL AND INNOVATIONS: IS ORGANISATIONAL CAPITAL A MISSING LINK IN THE SERVICE SECTOR?

ELSETOUHI, AHMED; ELBELTAGI, IBRAHIM; HADDOUD, MOHAMED … - In: International Journal of Innovation Management (ijim) 19 (2015) 02, pp. 1550020-1

This paper analyses the direct and indirect effects of social capital (SC), human capital (HC) and customer capital (CC) on the different types of innovations via organisational capital (OC) in the service sector. The study gathered data from 198 managers in the Egyptian banks (54% response...

Persistent link: https://www.econbiz.de/10011279082