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The impact of traveler-focused airport technology on traveler satisfaction
Bogicevic, Vanja; Bujisic, Milos; Bilgihan, Anil; Yang, Wan - In: Technological forecasting & social change : an … 123 (2017), pp. 351-361
Persistent link: https://www.econbiz.de/10011898199
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The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao - In: International journal of services, economics and management 11 (2020) 1, pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
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Extending the Technology Acceptance Model (TAM) to explore customer’s behavioral intention to use Self-Service Technologies (SSTs) in Chinese budget hotels
Yang, Ke; Choi, Jeong-gil; Chung, Jellna - In: Global business and finance review 26 (2021) 1, pp. 79-94
literature on SSTs. Moreover, this study originally hypothesized perceived risk affected on customers’ satisfaction and …
Persistent link: https://www.econbiz.de/10012695748
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A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan; Aimin, Wang; Hongyi, Xu - In: The service industries journal 38 (2018) 7/8, pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
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Analyzing customer satisfaction in self-service technology adopted in airports
Yau, Hon Keung; Tang, Ho Yi Horace - In: Journal of marketing analytics : JMA 6 (2018) 1, pp. 6-18
Persistent link: https://www.econbiz.de/10011888519
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Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran; Knutson, Bonnie J.; Vogt, Christine - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 722-745
Persistent link: https://www.econbiz.de/10010473498
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The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.; Yen, David; Dunk, Kimberly; … - In: Enterprise information systems 9 (2015) 7/8, pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
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Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel; López Bonilla, Luis Miguel - In: Journal of travel and tourism marketing 30 (2013) 5/6, pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
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Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.; Chen, Chun-der - In: Journal of air transport management 32 (2013), pp. 87-94
Persistent link: https://www.econbiz.de/10010127320