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What information do shoppers share? : the effect of personnel-, retailer-, and country-trust on willingness to share information

Grosso, Monica; Castaldo, Sandro; Li, Hua (Ariel); … - In: Journal of retailing 96 (2020) 4, pp. 524-547

Persistent link: https://www.econbiz.de/10012495492

A neurophysiological exploration of the dynamic nature of emotions during the customer experience

Verhulst, Nanouk; Vermeir, Iris; Slabbinck, Hendrik; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012305889

The Satisfaction, Repurchase Intention and Shareholder Value Linkage: A Longitudinal Examination of Fixed and Firm Specific Effects.

Yalcin, Atakan; Aksoy, Lerzan; Keiningham, Timothy L.; … - EcoMod Network - 2012

For virtually all firms, the means of generating shareholder value comes by having customers consistently come back. The measurement of customer satisfaction and repurchase intention is therefore critical to managers and researchers. Unfortunately, recent research studying the effect that 1)...

Persistent link: https://www.econbiz.de/10010902573

Customer attrition analysis for financial services using proportional hazard models

Van den Poel, Dirk; Larivière, Bart - In: European journal of operational research : EJOR 157 (2004) 1, pp. 196-217

Persistent link: https://www.econbiz.de/10006647634

Banking behaviour after the lifecycle event of “moving in together”: An exploratory study of the role of marketing investments

Larivière, Bart; Van den Poel, Dirk - In: European journal of operational research : EJOR 183 (2007) 1, pp. 345-369

Persistent link: https://www.econbiz.de/10007738946

Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media

Larivière, Bart; Joosten, Herm; Malthouse, Edward C.; … - In: Journal of service management 24 (2013) 3, pp. 268-293

Persistent link: https://www.econbiz.de/10010132553

Pathways to service system smartness for firms

Henkens, Bieke; Verleye, katrien; Larivière, Bart; … - In: Journal of service research 26 (2023) 4, pp. 521-541

Persistent link: https://www.econbiz.de/10014580306

Does satisfaction matter more if a multichannel customer is also a multicompany customer?

Larivière, Bart; Aksoy, Lerzan; Cooil, Bruce; … - In: Journal of service management 22 (2011) 1, pp. 39-67

Persistent link: https://www.econbiz.de/10008850872

The more extroverted the better? : unraveling the complex relationship between service robots' personality and the service robot experience

Li, Changxu; Larivière, Bart - In: Psychology & marketing 40 (2023) 11, pp. 2370-2386

Persistent link: https://www.econbiz.de/10014432407

People-planet-profits for a sustainable world : integrating the triple-P idea in the marketing strategy, implementation and evaluation of service firms

Larivière, Bart; Smit, Edith G. - In: Journal of service management 33 (2022) 4/5, pp. 507-519

Persistent link: https://www.econbiz.de/10013325672