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they offer their service delivery digitally. We explore the factors that may explain the differences among the …
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This study aims to examine the perception of government employees about the association of the culture of compliance in information technology (IT) on the service quality, accountability, and transparency through effective IT governance (ITG) as an intervening variable. This study was carried...
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Emerging trends in Europe suggest a review of the current thinking on e-governance, focusing on greater quality and efficiency in public services, especially when taking a European and prospective approach, as North Macedonia is trying to take. The paper shows a results of conducted survey about...
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Chapter 1 Innovation and Service Delivery: Conceptual and Contextual Framework -- Chapter 2 Striving for a Digital Bangladesh and Service Delivery -- Chapter 3: Digital Innovations in Public Administration and Public Service Delivery in Bangladesh -- Chapter 4 Human Resource Capacity and Changes...
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