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Investigating actors and enablers of innovation using a service ecosystem lens : a modelling approach
Parahoo, Sanjai K.; Mumtaz, Sabiha; Ayyagari, Madhavi; … - In: International journal of business innovation and … 24 (2021) 1, pp. 25-44
Persistent link: https://www.econbiz.de/10012507162
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Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru; Vargo, Stephen L. - In: The journal of services marketing 29 (2015) 6/7, pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
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Co-creating service experience
Jaakkola, Elina (contributor) - 2015
Persistent link: https://www.econbiz.de/10011401228
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Co-creating service experience practices
McColl-Kennedy, Janet R.; Cheung, Lilliemay; Ferrier, … - In: Journal of service management 26 (2015) 2, pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
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Co-creating service experience
Jaakkola, Elina - 2015
The objective of this eBook is to bring service experience co-creation into the spotlight and to present state …. As a whole, this eBook serves as an opening to the study of service experience co-creation. It aggregates current …
Persistent link: https://www.econbiz.de/10012679136
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Non-voluntary service interaction from a service logic perspective : children and value co-creation
Lindqvist, Katja; Westrup, Ulrika - In: Public management review 22 (2020) 12, pp. 1781-1798
Persistent link: https://www.econbiz.de/10012312818
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Service flexibility : conceptualizing value creation in service
Brozovic, Danilo; Nordin, Fredrik; Kindström, Daniel - In: Journal of service theory and practice : JSTP 26 (2016) 6, pp. 868-888
Persistent link: https://www.econbiz.de/10011599353
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Integrating social media and traditional modes of customer interaction for new B2B service development
Alam, Ian - In: Journal of business-to-business marketing 28 (2021) 4, pp. 321-345
Persistent link: https://www.econbiz.de/10012802195
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The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven; Wittkowski, Kristina; Handrich, Matthias - In: Journal of the Academy of Marketing Science 43 (2015) 3, pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
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To what extent does a knowledge-intensive business service firm need customer knowledge integrative activities? : the case of DigiCAP
Kim, Jong-Seok - In: International journal of services technology and … 27 (2021) 1/2, pp. 1-22
Persistent link: https://www.econbiz.de/10012503721