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Work engagement and turnover intentions : correlates and customer orientation as a moderator

Babakus, Emin; Yavas, Ugur; Karatepe, Osman M. - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1580-1598

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The signaling effect of management response in engaging customers : a study of the hotel industry

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E-service quality management of a hotel website : a scale and implications for management

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Influence of national culture and balanced organizational culture on the hotel industry's performance

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Extending the scope of hotel client reactions to employee injustice : hotel employer reviews on the Internet

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Liu, Shan; Wang, Na; Gao, Baojun; Gallivan, Michael - In: Tourism management : research, policies, practice 86 (2021), pp. 1-13

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20 years of Nordic hospitality research : a review and future research agenda

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The impact of coping strategies on occupational stress and turnover intentions among hotel employees

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The WICS Model of Leadership: Theory and Application in Hotel Management

Kontic, Aleksandar - In: Quaestus Multidisciplinary Research Journal 1 (2013) 2, pp. 63-70

The broadened and diversifying global market at great pace led to the increasing demand for hospitality business and in particular for hotel industry and hotel managements; globalization changes their business environment into fierce battlefield. In order to win the war hotel firms need to...

Persistent link: https://www.econbiz.de/10011212841