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Persistent performance differences in lodging properties

Canina, Linda; Potter, Gordon - In: The Cornell hospitality quarterly 64 (2023) 3, pp. 349-362

Persistent link: https://www.econbiz.de/10014312206

The impact of management structure on guest satisfaction in chain-affiliated hotels and the moderating influence of chain scale

Cruz, Margarita; Hodari, Demian; Raub, Steffen P. - In: International journal of hospitality management 117 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10014457829

Innovative methodology for the development of operational management standards in the hotel business

Kharenko, Dmytro; Titomir, Ludmila; Markovska, Anastasiia - In: Technology audit and production reserves 1 (2023) 4/69, pp. 36-41

Persistent link: https://www.econbiz.de/10014388613

Digital Transformation of the Hotel Industry : Theories, Practices, and Global Challenges

Marques, Jorge (ed.); Marques, Rui Pedro Figueiredo (ed.) - 2023

Preface -- Editorial Advisory Board and Reviewers -- Chapter 1 Trends in the Hospitality Industry: A Global Perspective … -- Chapter 5 Mapping Research Trends on Smart Tourism: A Bibliometric Analysis -- Chapter 6 Big Data in Hotel Companies: A … and contribute to a better understanding of trends and challenges in the hotel industry on a global scale. …

Persistent link: https://www.econbiz.de/10014289542

COVID-led consumption displacement : a longitudinal analysis of hotel booking patterns

Deyá-Tortella, Bartolomé; Leoni, Veronica; Ramos, Vicente - In: International journal of hospitality management 107 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10014227701

A straightforward x-ray on applying the ecolabel to the hotel business area

Lupu, Nicolae; Tanase, Mihail Ovidiu; Tontoroiu, … - In: The AMFITEATRU ECONOMIC journal 15 (2013) Special 7, pp. 634-644

The ecolabel is a voluntary European initiative for certifying products and services. This study focuses on identifying the perception of persons benefiting of hotel services by designing a research and applying it to the clients of a hotel that acquired the license to use the ecolabel....

Persistent link: https://www.econbiz.de/10010734439

HOTEL PRACTICES IN DISASTER CRISIS MANAGEMENT: THE CASE OF GALICIA

Rodríguez-Toubes Muñiz, Diego; Brea, Fraiz; Antonio, José - In: Revista Galega de Economía 20 (2011) 2

This study evaluates the management measures implemented by the hotel accommodation in a crisis caused by a disaster, analyzing the importance and the level of use of these measures in the recovery phase. Empirical analysis is conducted through a survey of three, four and five stars hotels in...

Persistent link: https://www.econbiz.de/10010592084

An investigation of the relationship between job satisfaction and organisational empowerment as perceived by front-line managers in 5-star hotels

Al-alak, Basheer A.; El-Refae, Ghaleb A. - In: International Journal of Economics and Business Research 4 (2012) 3, pp. 253-265

The aim of this study was to investigate the relationship between job satisfaction (JS) and organisational empowerment as perceived by front-line managers in 5-star hotels in Jordan. The results showed that, where there was a moderate level of organisational empowerment, a higher level of JS was...

Persistent link: https://www.econbiz.de/10010816769

Customersâ€™ confidence and trust towards privacy policy: a conceptual research of hotel revenue management

Tinggi, Michael; Jakpar, Shaharudin; Chin, Ting Bick; … - In: International Journal of Revenue Management 5 (2011) 4, pp. 350-368

This empirical research involves determination on customersâ€™ confidence on hotelâ€™s custodian of customersâ€™ personal information as Kao et al. (2008) suggests that increase customersâ€™ confidence may enhance customersâ€™ satisfaction experiential value and may...

Persistent link: https://www.econbiz.de/10011130175

Introduction to hospitality operations : an indispensable guide to the industry

Jones, Peter (contributor) - 2004 - 2. ed., reprint.

Persistent link: https://www.econbiz.de/10004843628