An investigation of the relationship between job satisfaction and organisational empowerment as perceived by front-line managers in 5-star hotels

The aim of this study was to investigate the relationship between job satisfaction (JS) and organisational empowerment as perceived by front-line managers in 5-star hotels in Jordan. The results showed that, where there was a moderate level of organisational empowerment, a higher level of JS was found. There appeared to be a significant relationship between JS and organisational empowerment. Variables, such as resources, informal power and opportunity, were significant predictors of JS. It was recommended that hotel management should initiate and encourage regular meetings and activities for front-line managers. That will enable them to exchange views, information and feelings in such a manner as to serve their interest and those of their establishments.