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Stand der Literatur zur operativen Steuerung von Dienstleistungsprozessen
Leyer, Michael - 2011
Services are characterised by the integration of customers while the service is produced. This integration leads to … service processes is missing so far and thus potential research areas are addressed. -- operational control ; services …
Persistent link: https://www.econbiz.de/10009234694
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Stand der Literatur zur operativen Steuerung von Dienstleistungsprozessen
Leyer, Michael - Frankfurt School of Finance and Management - 2011
Services are characterised by the integration of customers while the service is produced. This integration leads to …
Persistent link: https://www.econbiz.de/10009228813
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Towards a Context-Aware Analysis of Business Process Performance
Leyer, Michael - 2011
Context-aware business process management is moving into the focus of research interest. Since the environment is changing continuously, these changes influence business processes. Thus, the respective context has to be considered while analysing the performance of business processes. This paper...
Persistent link: https://www.econbiz.de/10013117167
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A Price Discrimination Model of Trade Promotions
Cui, Tony Haitao - 2012
Critics have long faulted the wide-spread practice of trade promotions as wasteful. It has been estimated that this practice adds up to $100 billion worth of inventory to the distribution system. Yet the practice continues. In this paper, we propose a price-discrimination model of trade...
Persistent link: https://www.econbiz.de/10013116983
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Evaluating concepts for short-term control in financial service processes
Behley, Dustin; Leyer, Michael - 2011
Financial services are characterised by the integration of customers while the service is being delivered. This … certain situation in controlling the process. A concept contains explicit practical knowledge e.g. using a stand …-by-employee or a prioritisation of customer orders with first-infirst-out. As financial services differ from manufacturing processes …
Persistent link: https://www.econbiz.de/10009404777
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Peculiarities of services - a critical reflection
Welker, Carl B. - 2020
It has often been claimed that services are so much special and featured by challenging characteristics such as … "intangibility", "perishability" "simultaneity" and "heterogeneity". This paper will show that indeed services and industrial … theory. More important, the author points at the real issues worth being discussed: Products (services) that are highly …
Persistent link: https://www.econbiz.de/10012231144
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A Literature Review on Production Scheduling with the Drum-Buffer-Rope Technique
Tayalı, H. Alper - 2017
Minimizing production cost is a key element of the industry. To use resources efficiently, various concepts of operations management have been developed since the Industrial Revolution such as just in time, total quality control or lean manufacturing. Manufacturing shops – classified broadly...
Persistent link: https://www.econbiz.de/10012962782
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Lean production y gestión de la cadena de suministro en la industria aeronáutica
Martínez Jurado, Pedro José; Moyano Fuentes, José - In: Investigaciones Europeas de Dirección y Economía de … 17 (2011) 1, pp. 137-157
In this paper we asses the current state of research on Lean Production and Supply Chain Management in the aeronautic industry, with two basic aims: 1) identify all lines of research developed, providing a classification criterion of literature, 2) discuss the empirical evidence and try to...
Persistent link: https://www.econbiz.de/10010280533
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LEAN PRODUCTION Y GESTIÓN DE LA CADENA DE SUMINISTRO EN LA INDUSTRIA AERONÁUTICA / LEAN PRODUCTION AND SUPPLY CHAIN MANAGEMENT IN THE AERONAUTIC INDUSTRY
Jurado, Martínez; José, Pedro; Moyano Fuentes, José - In: Investigaciones Europeas de Dirección y Economía de … 17 (2011) 1, pp. 137-157
En este trabajo se evalúa el estado actual de la investigación sobre Lean Production y Gestión de la Cadena de Suministro en la industria aeronáutica con dos objetivos básicos: 1) identificar el conjunto de líneas de investigación desarrolladas, aportando un criterio de clasificación de...
Persistent link: https://www.econbiz.de/10010565874
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Operations Management Taxonomy
Prentis, Eric L. - 2022
goods and/or services production. It is intended to analyze and synthesize both the similarities and differences among … services producers grouped in each of nine major transformation categories may be able to use similar planning, implementation …
Persistent link: https://www.econbiz.de/10013290421