Start-ups are a dominant factor for the economic development of a country. However, the foundation of a company is a complex procedure and many start-ups fail. External support is available from many sources as e.g. business angels, tax advisors, chambers of industry and commerce, banks and...

Start-ups are a dominant factor for the economic development of a country. However, the foundation of a company is a complex procedure and many start-ups fail. External support is available from many sources as e.g. business angels, tax advisors, chambers of industry and commerce, banks and...

Purpose Our understanding of the influence of institutional conditions on process innovation is still limited, despite managers’ need to know which factors should be considered in decision-making and governments should be aware of how to foster process innovation through the provision of...

Services are characterised by the integration of customers while the service is produced. This integration leads to interruptions in the processing of a customer order until the customer provides the missing input. Since customer behaviour can be planned to a certain extent only challenges in...