As the first of a series of three papers looking at best practice in people management, reports on a comprehensive study which was carried out by benchmarking five organizations representing the fast‐moving consumer goods sector, and the service and retail services sectors, using a methodology...

Presents the final paper in a series of three, looking at best practice in people management. Papers I and II discussed best practice through direct primary examination and the scrutiny of secondary data sources, respectively. The examinations represented a group of organizations well...

This article follows the overhaul in the teaching profession in Singapore which grants schools with more autonomy to decide their own manpower policies. It argues the need for more systemic, high‐commitment, mutually‐reinforcing human resource policies to reinforce the learning trajectory in...

With knowledge management as the strategic intent and learning to learn as the strategic weapon, the current management focus is on how to leverage knowledge faster and better than competitors. Research demonstrates that it is the cultural mindset of the people in the organisation that primarily...

Across the UK organisations are experiencing high‐velocity, discontinuous, radical change scenarios. As part of their strategic response, many are introducing more flexible and empowering structures and cultures. One outcome of this strategy has been the dispersal of change agency to a more...

This case study research involved 31 successful small manufacturing companies in the southeastern USA for the purpose of identifying, among other things, their perceptions of high performance and other human resource related characteristics in their organizations. Analysis of the transcripts and...

Reviews the historical origins of behavioral style and overviews the most commonly used behavioral style assessment instruments. The perceived benefits of behavioral style assessments and their similarities to and differences from personality instruments are discussed. Suggests that research is...

This paper reviews three studies that examine the main causes of employee stress and well‐being in call centres. All three studies were conducted by the author and his colleagues and reveal that employee well‐being in call centres is associated with: effective job design; performance...

US demographers predict that women, people of color and ethnic minorities will represent over 50 percent of all new entrants to the US workforce by 2008. This shift in demographics plus the pressure from a growing competitive global marketplace are forcing organizations to rethink models of...