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Guest editorial: The road back...
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Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
42
Dienstleistungsqualität
40
Service quality
40
Konsumentenverhalten
38
Customer experience
27
Customer satisfaction
27
Services
27
Dienstleistung
25
Kundenzufriedenheit
25
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23
Innovation
23
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23
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22
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21
Service-dominant logic
20
Service-Dominant Logic
18
Kundenintegration
17
Service innovation
17
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16
Betriebliche Wertschöpfung
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Value creation
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Innovationsmanagement
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Dienstleistungsmarketing
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15
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research-article
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conceptual-paper
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Language
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English
224
Undetermined
70
Swedish
6
German
4
French
1
Author
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Edvardsson, Bo
235
Klaus, Philipp
66
Tronvoll, Bård
34
Enquist, Bo
22
Strandvik, Tore
21
Gustafsson, Anders
19
Witell, Lars
15
Gebauer, Heiko
12
Kuppelwieser, Volker
11
Manthiou, Aikaterini
11
Reynoso, Javier
11
Roos, Inger
11
Kristensson, Per
10
Maklan, Stan
9
Skålén, Per
9
Colurcio, Maria
8
Friman, Margareta
8
Holmlund, Maria
8
Pareigis, Jörg
8
Åkesson, Maria
8
Klaus, Phil
7
Bang, Nguyen
6
Firth, Robert
6
Gruber, Thorsten
6
Jaakkola, Elina
6
Ng, Gloria
6
Paiola, Marco
6
Svensson, Göran
6
Koskela-Huotari, Kaisa
5
Meiren, Thomas
5
Schäfer, Adrienne
5
Slåtten, Terje
5
Sundström, Erik
5
Svari, Sander
5
Walter, Ute
5
Di Pietro, Laura
4
Heinonen, Kristina
4
Lervik-Olsen, Line
4
Nyström, Harry
4
Renzi, Maria Francesca
4
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Institution
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Hanken Svenska Handelshögskolan
2
Academy of Marketing Science
1
Institutionen för Ekonomi och Statistik <Uppsala>
1
QUIS <13, 2013, Karlstad>
1
Universität Hamburg
1
Published in...
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Managing service quality : MSQ ; an international journal
29
Journal of service management
24
Journal of Service Management
21
Journal of Services Marketing
14
Journal of retailing and consumer services
14
The journal of services marketing
14
International journal of quality and service sciences
13
International Journal of Quality and Service Sciences
9
The service industries journal
9
Journal of business research : JBR
8
Business transformation for a sustainable future
5
International journal of service industry management : IJSIM
5
Journal of service research : JSR
4
Marketing theory
4
The journal of business & industrial marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of market research : JMRS ; the journal of the Market Research Society
3
Journal of Business & Industrial Marketing
3
Journal of marketing management : MM
3
Journal of service research
3
Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
Rapport från Institutionen för Ekonomi och Statistik
3
Series on technology management
3
The journal of product & brand management
3
European Journal of Marketing
2
International journal of market research
2
Involving customers in new service development
2
Journal of business-to-business marketing
2
Journal of strategic marketing
2
Journal of the Academy of Marketing Science
2
Journal of travel and tourism marketing
2
Management Research and Practice
2
Management, organizations and society
2
Quality & Quantity: International Journal of Methodology
2
Review of marketing research
2
Scandinavian journal of management
2
Technovation : the international journal of technological innovation, entrepreneurship and technology management
2
The TQM Magazine
2
The TQM magazine : the international bi-monthly for total quality management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
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Source
All
ECONIS (ZBW)
166
OLC EcoSci
67
Other ZBW resources
58
RePEc
9
USB Cologne (EcoSocSci)
4
BASE
1
Showing
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221
Quality improvement in governmental services: The role of change pressure exerted by the market
Edvardsson, Bo
;
Enquist, Bo
- In:
The TQM magazine : the international bi-monthly for …
18
(
2006
)
1
,
pp. 7-21
Persistent link: https://www.econbiz.de/10007095563
Saved in:
222
The role of customer clubs in recent telecom relationships
Roos, Inger
;
Gustafsson, Anders
;
Edvardsson, Bo
- In:
International journal of service industry management : IJSIM
16
(
2005
)
5
,
pp. 436-454
Persistent link: https://www.econbiz.de/10007097168
Saved in:
223
Service portraits in service research: a critical review
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Inger
- In:
International journal of service industry management : IJSIM
16
(
2005
)
1
,
pp. 107
Persistent link: https://www.econbiz.de/10007099094
Saved in:
224
New service development: learning from and with customers
Matthing, Jonas
;
Sandén, Bodil
;
Edvardsson, Bo
- In:
International journal of service industry management : IJSIM
15
(
2004
)
5
,
pp. 479-498
Persistent link: https://www.econbiz.de/10007100128
Saved in:
225
Innovation and TQM in Swedish higher education institutions - possibilities and pitfalls
Wiklund, Håkan
;
Klefsjö, Bengt
;
Wiklund, Pia Sandvik
; …
- In:
The TQM magazine : the international bi-monthly for …
15
(
2003
)
2
,
pp. 99-107
Persistent link: https://www.econbiz.de/10007106373
Saved in:
226
Causes of customer dissatisfaction - Studies of public transport by the critical-incident method
Edvardsson, Bo
- In:
Managing service quality : MSQ ; an international journal
8
(
1998
)
3
,
pp. 189-197
Persistent link: https://www.econbiz.de/10007192853
Saved in:
227
Service quality improvement
Edvardsson, Bo
- In:
Managing service quality : MSQ ; an international journal
8
(
1998
)
2
,
pp. 142-149
Persistent link: https://www.econbiz.de/10007193583
Saved in:
228
Making service-quality improvement work
Edvardsson, Bo
- In:
Managing service quality : MSQ ; an international journal
6
(
1996
)
1
,
pp. 49-52
Persistent link: https://www.econbiz.de/10007204184
Saved in:
229
Service Integrity
Scheuing, Eberhard E.
;
Edvardsson, Bo
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
4
,
pp. 24-31
Persistent link: https://www.econbiz.de/10007213542
Saved in:
230
Service Integrity
Scheuing, Eberhard E.
;
Edvardsson, Bo
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
4
,
pp. 24-31
Persistent link: https://www.econbiz.de/10007217957
Saved in:
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