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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

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pt. 1. Overview -- pt. 2. Person perspectives : within, between, Dyadic and group -- pt. 3. Occupational perspectives : customer service, call centers, caring professionals -- pt. 4. Contextual perspectives : organization, gender, culture -- pt. 5. Multi-disciplinary perspectives : reflections...

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