Information technology has become a very important issue in citizens' relations. It started with e-commerce followed by e-business and ended by e-government. Firms and consumers use internet to provide information and perform many of their business actions. During the last years Governments also...

Emerging trends in Europe suggest a review of the current thinking on e-governance, focusing on greater quality and efficiency in public services, especially when taking a European and prospective approach, as North Macedonia is trying to take. The paper shows a results of conducted survey about...