Bezic, Heri; Vojvodic, Katija; Gjanovic, Zrinka - In: Business Logistics in Modern Management 12 (2012), pp. 113-124
Today`s retail environment is characterised by new, store and non-store, retailing formats, a wide range of new products, the use of new information and communication technologies and, consequently, the changing customer behaviour. Catalogue retailing is a non-store retail format that has a long...