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Consequences of empowerment among restaurant servers : helping behaviors and average check size

Kim, Peter Beomcheol; Losekoot, Erwin; Milne, Simon - In: Management decision : MD 51 (2013) 4, pp. 781-794

Purpose: This study seeks to investigate the impact of empowerment on both organizational citizenship behavior (OCB) and average check size per customer for individual restaurant servers in the United States. Design/methodology/approach: This empirical study was designed by using three different...

Persistent link: https://www.econbiz.de/10009755740

The portability of career-long work experience : propensity to trust as a substitute for valuable work experience

Mahony, Douglas M.; Klimchak, Malayka; Morrell, Daniel L. - In: Career development international : the journal for … 17 (2012) 7, pp. 606-625

Persistent link: https://www.econbiz.de/10009682724

Role of employee personality traits in job performance in the restaurant food franchise context

Lu Shiwen; Ahn, Jiseon - In: International journal of hospitality management 113 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014325594

Using task clarification, goal setting, and feedback to decrease table busing times in franchise pizza restaurant

Amigo, Seth; Smith, Andrew; Ludwig, Timothy D. - In: Journal of organizational behavior management 28 (2008) 3, pp. 176-187

Persistent link: https://www.econbiz.de/10003769172

Hours of work : temporal factors in work scheduling

Folkard, Simon (contributor) - 1985

Persistent link: https://www.econbiz.de/10004389905

Emotional intelligence among female hotel employees and their impact in job performance

Francis, Ruth Sabina; Milton, Thangasamy - In: International journal of public sector performance … 13 (2024) 3, pp. 331-349

Persistent link: https://www.econbiz.de/10015071314

The hospitality culture scale : a measure organizational culture and personal attributes

Dawson, Mary; Abbott, JeAnna; Shoemaker, Stowe - In: International journal of hospitality management 30 (2011) 2, pp. 290-300

Persistent link: https://www.econbiz.de/10008908392

Effects of attitudes vs experience of workplace fun on employee behaviors : focused on Generation Y in the hospitality industry

Choi, Young Gin; Kwon, Junehee; Kim, Wansoo - In: International journal of contemporary hospitality management 25 (2013) 3, pp. 410-427

Persistent link: https://www.econbiz.de/10009730476

Revisiting the job performance-burnout relationship

Prentice, Catherine; Thaichon, Park - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 807-832

Persistent link: https://www.econbiz.de/10012176694

Determinants of employee performance in tourism industry : mediating role of engagement and meaningfulness

Anh Chi Phan; Anh Thi Tu Le; Ha Thu Nguyen; Nguyen Hoang - In: International journal of productivity and quality … 38 (2023) 2, pp. 243-269

Persistent link: https://www.econbiz.de/10014313407