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The role of service design leadership in creating added customer value

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Salespeople's sales performance skills in B2B of services firms : a cross-industrial study

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Om renhold

1993

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Effects of internationalization on innovation in the service industry : evidence from Korea

I, Jae ho; Lee, Ji-Hwan; Choi, Baeho - In: Journal of East Asian economic integration 18 (2014) 4, pp. 339-366

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Effects of internationalization on innovation in the service industry : evidence from Korea

I, Jae ho; Ji-Hwan, Lee; Choi, Baeho - In: Journal of East Asian economic integration 18 (2014) 4, pp. 339-366

This paper examines the impact of internationalization on the product, process and organizational innovations of Korean service firms. Despite the increasing importance of the service sector and the discrepancies in the natures of the manufacturing and service industries, the...

Persistent link: https://www.econbiz.de/10011568383