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91
Can fast-food consumers be loyal customers, if so how? : theory, method and findings
Sahagun, Miguel A.
;
Vasquez-Parraga, Arturo Z.
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 168-174
Persistent link: https://www.econbiz.de/10010338544
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92
SMEs' switching behavior in the natural gas market
Vigolo, Vania
;
Cassia, Fabio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 300-307
Persistent link: https://www.econbiz.de/10010341262
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93
An investigation into service quality-customer loyalty relationship : the moderating influences
Srivastava, Medha
;
Rai, Alok Kumar
- In:
Decision
41
(
2014
)
1
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pp. 11-31
Persistent link: https://www.econbiz.de/10010367910
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94
Customer loyalty in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier
;
Rubio, Sergio
;
Chamorro, Antonio
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
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95
Sources of retailer personality : private brand perceptions
Lombart, Cindy
;
Louis, Didier
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 117-125
Persistent link: https://www.econbiz.de/10011434111
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96
Responding to negative online reviews : the effects of hotel responses on customer inferences of
trust
and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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97
Satisfaction
trust
and loyalty of repeat online consumer within the Japanese online supermarket trade
Moriuchi, Emi
;
Takahashi, Ikuo
- In:
Australasian marketing journal
24
(
2016
)
2
,
pp. 146-156
Persistent link: https://www.econbiz.de/10011527547
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98
A conceptualisation of relationship quality in construction procurement
Jelodar, Mostafa Babaeian
;
Yiu, Tak Wing
;
Wilkinson, Suzanne
- In:
International journal of project management : the …
34
(
2016
)
6
,
pp. 997-1011
Persistent link: https://www.econbiz.de/10011529073
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99
Relationships and
trust
in perceiving price fairness : an exploratory study
Hinner, Michael B.
- In:
Economics and business review
2
(
2016
)
2
,
pp. 54-73
Persistent link: https://www.econbiz.de/10011535216
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100
Brand evaluation, satisfaction and
trust
as predictors of brand loyalty : the mediator-moderator effect of brand relationships
Veloutsou, Cleopatra
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 405-421
Persistent link: https://www.econbiz.de/10011485778
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