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Factors Influencing Customer Satisfaction and Behavioral Intention for Fast-Casual Restaurants (A Case Study in a Shopping Center, Bangkok)

Kaewmahaphinyo, Thanathon; Nuangjamnong, Chompu; … - 2021

This study examines the relationships between the six factors (food quality, service quality, physical environment quality, perceived value, satisfaction, and behavioral intention) in fast-casual restaurants. Nowadays, restaurants need to understand and give importance to the factors that...

Persistent link: https://www.econbiz.de/10013241147

Linking atmospherics to shopping outcomes : the role of the desire to stay

Elmashhara, Maher Georges; Soares, Ana - In: Journal of retailing and consumer services 64 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013209447

Crowding in the time of COVID : effects on rapport and shopping satisfaction

Eroglu, Sevgin; Machleit, Karen A.; Neybert, Emma G. - In: Journal of retailing and consumer services 64 (2022), pp. 1-14

Persistent link: https://www.econbiz.de/10013209483

A comparison of customer preference of standalone retail outlets and stores in shopping malls

Praveena, K.; Soman, Shruthi - In: International journal of business competition and … 7 (2021) 4, pp. 310-321

Persistent link: https://www.econbiz.de/10013198041

Modelling the relationship among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context

Rajic, Tamara; Dado, Jaroslav - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1096-1110

Persistent link: https://www.econbiz.de/10009793748

Perception of fairness of interaction in handling complaints of users of travel agency services : evidence from Serbia and Croatia

Jevtić, Jelena; Tomić, Slavica; Leković, Ksenija - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 7 (2021) 1, pp. 190-200

-demographic characteristics. The survey was conducted on a sample that included 297 respondents from the territory of Serbia and Croatia. The …

Persistent link: https://www.econbiz.de/10013170353

Post COVID-19 online shopping in South Africa : a mediation analysis of customer satisfaction on e-service quality and purchase intention

Mtotywa, Matolwandile Mzuvukile; Kekana, Charles - In: African journal of science, technology, innovation and … 15 (2023) 5, pp. 533-546

Persistent link: https://www.econbiz.de/10014369337

Benchmarking holiday experience : the case of senior tourists

Johann, Maria; Panchapakesan Padma - In: Benchmarking : an international journal ; BIJ 23 (2016) 7, pp. 1860-1875

Persistent link: https://www.econbiz.de/10011548175

Consumer values and service quality perceptions of food truck experiences

Shin, Yeon Ho; Kim, Haemi; Severt, Kimberly - In: International journal of hospitality management 79 (2019), pp. 11-20

Persistent link: https://www.econbiz.de/10012012771

Servicescape attributes and consumer well-being

Sheng, Xiaojing; Siguaw, Judy A.; Simpson, Penny M. - In: The journal of services marketing 30 (2016) 7, pp. 676-685

Persistent link: https://www.econbiz.de/10011590769