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Jackson, Michael C.; Johnston, N.; Seddon, J. - In: Journal of the Operational Research Society : OR 59 (2008) 2, pp. 186-197

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Users’ satisfaction towards facilities management, FM help desk in public higher educational institutions in Malaysia

Shafie, Fazira; Yusoff, Wan Zahari Wan; Pawi, Soeb - In: Advances in management & applied economics 2 (2012) 3, pp. 59-69

Higher educational institution (HEI) is a one of an organisation in a service industry field. It likes any other organisations are realising that the mission of the university is to provide a high quality environment that meets the requirements of users in an efficient and effectively. Basically...

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Produktivitätsmessung von Dienstleistungen

Bernhold, Torben; Kaling, Nina; Lellek, Vanessa - In: 9. Münsteraner Facility-Management-Tag : [Tagungsband …, (pp. 108-122). 2010

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Ausschreibungen von integrierten FM-Leistungen : von der Beschaffungsstragie in die Implementierung

Mair, Karl-Heinz - In: 9. Münsteraner Facility-Management-Tag : [Tagungsband …, (pp. 96-106). 2010

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Service-centric logic of FM

Coenen, Christian; Felten, Daniel von - In: Managing organizational ecologies : space, management …, (pp. 117-127). 2012

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Outcome-based performance contracting at the International Monetary Fund

Hodges, Christopher P.; Dadi, Farook; Sakach, Stephen - In: Conference proceedings / European European Facility …, (pp. 173-182). 2007

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Service Controlling im FM - ein wichtiger Erfolgsfaktor für Auftraggeber und Dienstleister

Ziegler, Joachim - In: Conference proceedings / European European Facility …, (pp. 199-207). 2007

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Service management - focus on customer experience

Danivska, Vitalija; Klungseth, Nora Johanne - In: A handbook of management theories and models for office …, (pp. 205-219). 2022

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Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG

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Examining and comparing the facility management services of two universities : Asia and Europe perspectives

Dilusha Hemaal Kankanamge; Santoso, Djoen San - In: International journal of education economics and … 12 (2021) 3, pp. 267-293

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