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Auditierung im FM : Instrument der Leistungssteuerung und Performancemessung
Middendorf, Daniel - In: 9. Münsteraner Facility-Management-Tag : [Tagungsband …, (pp. 134-147). 2010
Persistent link: https://www.econbiz.de/10010416095
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Produktivitätsmessung von Dienstleistungen
Bernhold, Torben; Kaling, Nina; Lellek, Vanessa - In: 9. Münsteraner Facility-Management-Tag : [Tagungsband …, (pp. 108-122). 2010
Persistent link: https://www.econbiz.de/10010416097
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Service-centric logic of FM
Coenen, Christian; Felten, Daniel von - In: Managing organizational ecologies : space, management …, (pp. 117-127). 2012
Persistent link: https://www.econbiz.de/10009567723
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Outcome-based performance contracting at the International Monetary Fund
Hodges, Christopher P.; Dadi, Farook; Sakach, Stephen - In: Conference proceedings / European European Facility …, (pp. 173-182). 2007
Persistent link: https://www.econbiz.de/10003656626
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Service Controlling im FM - ein wichtiger Erfolgsfaktor für Auftraggeber und Dienstleister
Ziegler, Joachim - In: Conference proceedings / European European Facility …, (pp. 199-207). 2007
Persistent link: https://www.econbiz.de/10003656635
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Service management - focus on customer experience
Danivska, Vitalija; Klungseth, Nora Johanne - In: A handbook of management theories and models for office …, (pp. 205-219). 2022
Persistent link: https://www.econbiz.de/10012888057
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Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit; Speicher, Nadine - In: Service Design : innovative Services und exzellente …, (pp. 157-168). 2017
Persistent link: https://www.econbiz.de/10011735407
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Examining and comparing the facility management services of two universities : Asia and Europe perspectives
Dilusha Hemaal Kankanamge; Santoso, Djoen San - In: International journal of education economics and … 12 (2021) 3, pp. 267-293
Persistent link: https://www.econbiz.de/10012597983
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Adopting quality management (QM) principles in managing facilities management service delivery
Myeda, Nik Elyna; Chua, Shirley Jin Lin; Nur Syafiqatul … - In: International journal of quality & reliability management 40 (2023) 10, pp. 2393-2419
Persistent link: https://www.econbiz.de/10014470788
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Tracking cost savings from competitive tendering in the short and long run
Angeles, Luis; Milne, Robin G. - 2015
Persistent link: https://www.econbiz.de/10010531015