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Higher management control
Batty, Joseph - 2011 - 4th ed
Persistent link: https://www.econbiz.de/10009285162
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Quality : from customer needs to customer satisfaction
Bergman, Bo; Klefsjö, Bengt - 2010 - Ed. 3:5
Persistent link: https://www.econbiz.de/10009361901
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Quality in ebusiness : the new DNA
Zairi, Mohamed (contributor) - 2009 - 1. ed.
Persistent link: https://www.econbiz.de/10009361954
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Be our guest : perfecting the art of customer service
Kinni, Theodore B. - 2011 - 1. ed.
Persistent link: https://www.econbiz.de/10009362448
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Lean hospitals : improving quality, patient safety, and employee engagement
Graban, Mark - 2012 - 2. ed.
Persistent link: https://www.econbiz.de/10009414671
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Strategic continuous process improvement : which quality tools to use, and when to use them
Plenert, Gerhard J. - 2012
Persistent link: https://www.econbiz.de/10009414772
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Total quality management (TQM)
Rawlins, R. Ashley - 2008
Persistent link: https://www.econbiz.de/10009414933
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Competitive edge : practical guide to continuous improvement and tools for quality
Villanueva Alcedo, Jose - 2011 - 1. ed.
Persistent link: https://www.econbiz.de/10009495838
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Building lean supply chains with the theory of constraints
Srinivasan, Mandyam M. - 2012
Persistent link: https://www.econbiz.de/10009496009
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Beyond performance management : why, when, and how to use 40 tools and best practices for superior business performance
Hope, Jeremy; Player, Steve - 2012
Persistent link: https://www.econbiz.de/10009496072