Be our guest : perfecting the art of customer service
by Disney Insitute with Theodore Kinni
| Year of publication: |
2011 ; 1. ed.
|
|---|---|
| Authors: | Kinni, Theodore B. |
| Institutions: | Disney Institute <New York, NY> (contributor) |
| Publisher: |
New York : Disney editions |
| Subject: | Kundenmanagement | Servicemanagement | Qualitätsmanagement | Walt Disney Company--Customer services. | Amusement parks--Customer services--Florida--Orlando. |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVI, 208 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 1-423-14584-4 |
| Source: |
Persistent link: https://www.econbiz.de/10009362448