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Marketing
13
Consumer behaviour
6
Konsumentenverhalten
6
Beziehungsmarketing
5
Relationship marketing
5
Preismanagement
4
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4
Schweiz
4
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3
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German
26
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16
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Michel, Stefan
56
Oberholzer Michel, Karin
6
Brown, Stephen W.
4
Gallan, Andrew S.
4
Maklan, Stan
4
Pifko, Clarisse
4
Schumann, Jan Hendrik
4
Brown, Stephen Walter
3
Johnston, Robert
3
Jüttner, Uta
3
Knox, Simon
3
Kreuzer, Michael
3
Kühn, Richard
3
Pfäffli, Patrick
3
Ranjan, Kumar Rakesh
3
Read, Stuart
3
Windler, Katharina
3
Bastian, Claudia Christina von
2
Bowen, David
2
Lusch, Robert F.
2
Meuter, Matthew L.
2
Reynoso, Javier
2
Schwaninger, Adrian
2
Sundbo, Jon
2
Thol, Christian
2
Vargo, Stephen L.
2
Breckoff, John-Oliver
1
Gallan, Andrew
1
MacDonald, Emma K.
1
Metzger, Bernhard
1
Norden, Eberhard
1
Rubalcaba, Luis
1
Rubalcaba-Bermejo, Luis
1
Schaffner, Dorothea
1
Stringfellow, Anne
1
Ulaga, Wolfgang
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Gesellschaft für Ökologische Kommunikation mbH
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Journal of service management
4
Journal of the Academy of Marketing Science
4
International journal of service industry management : IJSIM
3
Die Betriebswirtschaft : DBW
2
Harvard-Business-Manager : das Wissen der Besten
2
Marketing Review St. Gallen : die neue Thexis-Marketingfachzeitschrift für Theorie und Praxis
2
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
2
Thunderbird international business review
2
AMS review : official publication of the Academy of Marketing Science
1
Betriebswirtschaftslehre
1
California management review
1
California management review : CMR
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Electronic Services
1
Finanzierung, Leasing, Factoring : FLF
1
Handbuch Beschaffung : Strategien, Methoden, Umsetzung
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of customer behaviour
1
MIT sloan management review
1
Revenue Management aus der Kundenperspektive : Grundlagen, Problemfelder und Lösungsstrategien
1
Rutgers business review
1
Schriftenreihe des Instituts für Betriebswirtschaftliche Forschung an der Universität Zürich
1
Swiss Marketing
1
Zeitschrift für Arbeitswissenschaft
1
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1
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ECONIS (ZBW)
28
OLC EcoSci
16
USB Cologne (EcoSocSci)
11
BASE
1
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21
Marketing : eine praxisorientierte Einführung mit zahlreichen Beispielen
Michel, Stefan
;
Oberholzer Michel, Karin
-
2007
-
3., überarb. Aufl.
Persistent link: https://www.econbiz.de/10003571656
Saved in:
22
Do multi-view X-ray systems improve X-ray image interpretation in airport security screening?
Bastian, Claudia Christina von
;
Schwaninger, Adrian
; …
- In:
Zeitschrift für Arbeitswissenschaft : ZfA
62
(
2008
)
3
,
pp. 165-173
Persistent link: https://www.econbiz.de/10003755571
Saved in:
23
An expanded and strategic view of discontinuous innovations : deploying a service-dominant logic
Michel, Stefan
;
Brown, Stephen Walter
;
Gallan, Andrew S.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 54-66
Persistent link: https://www.econbiz.de/10003679873
Saved in:
24
Reconfiguration of the conceptual landscape : a tribute to the service logic of Richard Normann
Michel, Stefan
;
Vargo, Stephen L.
;
Lusch, Robert F.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 152-155
Persistent link: https://www.econbiz.de/10003679934
Saved in:
25
Prosuming-Marketing : Konzeption und Anwendung
Michel, Stefan
-
1996
Persistent link: https://www.econbiz.de/10004327702
Saved in:
26
Marketing : eine praxisorientierte Einführung mit zahlreichen Beispielen
Michel, Stefan
;
Oberholzer Michel, Karin
-
2006
-
2., überarb. Aufl.
Persistent link: https://www.econbiz.de/10004184201
Saved in:
27
Three outcomes of service recovery: Customer recovery, process recovery and employee recovery
Johnston, Robert
;
Michel, Stefan
- In:
International journal of operations & production …
28
(
2008
)
1-2
,
pp. 79-105
Persistent link: https://www.econbiz.de/10007979164
Saved in:
28
Shaping, organizing, and rethinking service innovation: a multidimensional framework
Rubalcaba, Luis
;
Michel, Stefan
;
Sundbo, Jon
;
Brown, …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-716
Persistent link: https://www.econbiz.de/10010026072
Saved in:
29
Solution readiness : a guiding framework for supplier firms
Jüttner, Uta
;
Windler, Katharina
;
Michel, Stefan
; …
- In:
Marketing Review St. Gallen : die neue …
30
(
2013
)
4
,
pp. 52-62
Persistent link: https://www.econbiz.de/10010184200
Saved in:
30
Why service recovery fails: Tensions among customer, employee, and process perspectives
Michel, Stefan
;
Bowen, David
;
Johnston, Robert
- In:
Journal of service management
20
(
2009
)
3/4
,
pp. 253-273
Persistent link: https://www.econbiz.de/10008374474
Saved in:
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