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Strategic customer service orientation, lean manufacturing practices and performance outcomes
Hong, Paul; Ga (Mark) Yang, Ma; D. Dobrzykowski, David - In: Journal of Service Management 25 (2014) 5, pp. 699-723
Purpose – The notion of achieving competitive advantage using a strategic customer service orientation (SCSO) has received increased research attention. The purpose of this paper is to examine the concept of SCSO in the context of rapidly changing competitive market environments. An...
Persistent link: https://www.econbiz.de/10014894877
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Review of lean manufacturing practices : critical success factors and performance measures for SMEs
Jani, Suketu Y.; Desai, T. N. - In: International journal of quality and innovation 3 (2016) 1, pp. 30-41
Persistent link: https://www.econbiz.de/10012648714
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Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos; Tontini, Gérson - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
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Integrating the SRM and lean paradigms : the constructs and measurements
Bwaliez, Omar M.; Abushaikha, Ismail - In: Theoretical economics letters 9 (2019) 7, pp. 2371-2396
Persistent link: https://www.econbiz.de/10012213750
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Industry 4.0 and lean manufacturing practices for sustainable organisational performance in Indian manufacturing companies
Kamble, Sachin; Gunasekaran, Angappa; Dhone, Neelkanth C. - In: International journal of production research 58 (2020) 5, pp. 1319-1337
Persistent link: https://www.econbiz.de/10012194079
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Lean supply chain and performance enablers at Homa Lime Company
Achieng, Odhiambo Hellen; Githii, Wainaina; Ombati, … - In: Inventi impact: supply chain & logistics (2018) 3, pp. 144-158
Persistent link: https://www.econbiz.de/10012130796
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Lean, process improvement and customer-focused performance : the moderating effect of perceived organisational context
Assen, Marcel F. van - In: Total quality management & business excellence 32 (2021) 1, pp. 57-75
Persistent link: https://www.econbiz.de/10012423574
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Lean manufacturing, non-financial performance measures, and financial performance
Fullerton, Rosemary R.; Wempe, William F. - In: International journal of operations & production … 29 (2009) 3, pp. 214-240
Persistent link: https://www.econbiz.de/10009523815
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Assessing the impact of just-in-time on operational performance at varying degrees of repetitiveness
Bortolotti, Thomas; Danese, Pamela; Romano, Pietro - In: International journal of production research 51 (2013) 4, pp. 1117-1130
Persistent link: https://www.econbiz.de/10009689233
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Evaluating impact of 5S implementation on business performance
Randhawa, Jugraj Singh; Ahuja, Inderpreet Singh - In: The international journal of productivity and … 66 (2017) 7, pp. 948-978
Persistent link: https://www.econbiz.de/10011783452