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Consumer behaviour
28
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Polonsky, Michael Jay
111
Polonsky, Michael J.
64
Polonsky, Michael
38
Robertson, Nichola
27
Vocino, Andrea
15
Ferdous, Ahmed Shahriar
13
MacQuilken, Lisa
13
Grau, Stacy Landreth
12
Waller, David S.
11
Gupta, Samir
10
McQuilken, Lisa
10
Carlson, Les
9
Garma, Romana
8
Miles, Morgan P.
8
Ringer, Allison
6
Fry, Marie-Louise
5
Wong, Emma
5
Jay Polonsky, Michael
4
Jevons, Colin
4
Kay, Pandora
4
Kay, Pandora L.
4
Landreth Grau, Stacy
4
McDonald, Heath
4
Read, Wayne
4
Arambewela, Rodney
3
Brijnath, Bianca
3
Grimmer, Martin
3
Harrison, Paul
3
Islam, Mohammad Tarikul
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Kangun, Norman
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Kealesitse, Botshabelo
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O'Mahony, Barry
3
Prothero, Andrea
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Renzaho, Andre M. N.
3
Scott, Don
3
Suchard, Hazel T.
3
Taghian, Mehdi
3
Webster, Cynthia M.
3
Zutshi, Ambika
3
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European Journal of Marketing
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9
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Asia Pacific journal of marketing and logistics
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7
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6
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European journal of marketing
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International Journal of Consumer Studies
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International journal of advertising : the quarterly review of marketing communications
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International review on public and nonprofit marketing : official publication of the International Association on Public and Nonprofit Marketing
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Journal of global marketing
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Journal of hospitality marketing & management
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Journal of international marketing and marketing research
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Managing service quality : MSQ ; an international journal
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New directions in international advertising research
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ECONIS (ZBW)
95
Other ZBW resources
66
OLC EcoSci
57
BASE
11
RePEc
8
USB Cologne (EcoSocSci)
3
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1
Consumer perceptions of bundles and time-limited promotion deals : do contracts matter?
MacQuilken, Lisa
;
Robertson, Nichola
;
Polonsky, Michael J.
- In:
Journal of consumer behaviour : an international …
14
(
2015
)
3
,
pp. 145-157
Persistent link: https://www.econbiz.de/10011376281
Saved in:
2
Perceptions of mobile plan unit pricing and terms and conditions
MacQuilken, Lisa
;
Robertson, Nichola
;
Polonsky, Michael J.
- In:
Marketing intelligence & planning
34
(
2016
)
6
,
pp. 734-753
Persistent link: https://www.econbiz.de/10011571153
Saved in:
3
Recovering from other-customer-caused failure : the effect on focal customer complaining
MacQuilken, Lisa
;
Robertson, Nichola
;
Polonsky, Michael J.
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 83-104
Persistent link: https://www.econbiz.de/10011669673
Saved in:
4
Frontline health professionals' perceptions of their adaptive competences in service recovery
MacQuilken, Lisa
;
Robertson, Nichola
;
Abbas, Ghassan
; …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 70-94
Persistent link: https://www.econbiz.de/10012202795
Saved in:
5
Refugee awareness of a transformative intervention to increase blood donations
Polonsky, Michael J.
;
Ferdous, Ahmed Shahriar
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10013542914
Saved in:
6
Consumer complaints and recovery through guaranteeing self-service technology
Robertson, Nichola
;
MacQuilken, Lisa
;
Kandampully, Jay
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
1
,
pp. 21-30
Persistent link: https://www.econbiz.de/10009508885
Saved in:
7
The influence of guarantees, active requests to voice and failure severity on customer complaint behavior
MacQuilken, Lisa
;
Robertson, Nichola
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 953-962
Persistent link: https://www.econbiz.de/10009242071
Saved in:
8
A novel romance : the Technology Acceptance Model with emotional attachment
Read, Wayne
;
Robertson, Nichola
;
MacQuilken, Lisa
- In:
Australasian marketing journal
19
(
2011
)
4
,
pp. 223-229
Persistent link: https://www.econbiz.de/10009308820
Saved in:
9
Examining customer evaluations across different self-service technologies
Robertson, Nichola
;
McDonald, Heath
;
Leckie, Civilai
; …
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 88-102
Persistent link: https://www.econbiz.de/10011445689
Saved in:
10
Who chose this restaurant anyway? : the effect of responsibility for choice, guarantees, and failure stability on customer complaining
MacQuilken, Lisa
;
Robertson, Nichola
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
4
,
pp. 537-562
Persistent link: https://www.econbiz.de/10010206596
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