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Investigating the mediating role of service innovation in firm performance : an empirical research

Arshad, Arif Mohammad; Wang, Jie; Su, Qin - In: The journal of applied business research 32 (2016) 2, pp. 461-478

Persistent link: https://www.econbiz.de/10011500538

Role of total quality management in service innovations : an empirical study of Pakistan’s financial services firms

Arshad, Arif Mohammad; Su, Qin - In: The journal of applied business research 31 (2015) 3, pp. 891-910

Persistent link: https://www.econbiz.de/10011304805

Synergistic effect of TQM-SCM initiatives in organizational performance : evidence from the service (logistics) sector

Shaikh, Shazia Shaheen; Song, Huaming; Ameer, Muhammad Saad - In: Nankai business review international 15 (2024) 2, pp. 207-223

Persistent link: https://www.econbiz.de/10015064735

Impact of quality management practices on performance stimulating growth : empirical evidence from Indian IT enabled service SMEs

Basu, Rana; Bhola, Prabha - In: International journal of quality & reliability management 33 (2016) 8, pp. 1179-1201

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Impact of TQM on organisational performance : the case of Indian manufacturing and service industry

Singh, Vedant; Kumar, Akshay; Singh, Tej - In: Operations research perspectives 5 (2018), pp. 199-217

study its influence on the organizational performance. The study has been conducted in five manufacturing and three service … companies in north India. The selected companies are listed in Confederation of Indian Industries (CII). The data used for this … performance (OP). All the values were significant and consistent with previous studies. It was found that there is no such …

Persistent link: https://www.econbiz.de/10011957138