Impact of quality management practices on performance stimulating growth : empirical evidence from Indian IT enabled service SMEs
Rana Basu and Prabha Bhola
| Year of publication: |
2016
|
|---|---|
| Authors: | Basu, Rana ; Bhola, Prabha |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 33.2016, 8, p. 1179-1201
|
| Subject: | Quality | SME | India | Service management | IT | EFA | Implementation | Unternehmenserfolg | Firm performance | KMU | Indien | Qualitätsmanagement | Quality management | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-10-2015-0153 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011606503