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Technological applications and advancements in service science, management, and engineering

Galup, Stuart D. (contributor) - 2012

"This book is a compendium of research that proves to be an indispensable resource for cutting-edge knowledge in service science that is understood as a broad research field that embodies all the aspects that relate to services, their planning, design, operation, evaluation, and...

Persistent link: https://www.econbiz.de/10009684344

Enterprise architecture for business objectives : understanding the influencing factors

Mphahlele, Leshoto; Iyamu, Tiko - In: Strategic information technology governance and …, (pp. 171-187). 2015

Persistent link: https://www.econbiz.de/10011402645

Using machine learning and probabilistic frameworks to enhance incident and problem management : automated ticket classification and structuring

Sailer, Anca; Mahindru, Ruchi; Song, Yang; Wei, Xing - In: Maximizing management performance and quality with …, (pp. 259-298). 2015

Persistent link: https://www.econbiz.de/10011408802

A service-oriented algebra for optimizing the management of service requests

Vaculín, Roman; Chee, Yi-Min; Oppenheim, Daniel V.; … - In: Maximizing management performance and quality with …, (pp. 337-365). 2015

Persistent link: https://www.econbiz.de/10011408879

How Cisco Systems used enterprise architecture capability to sustain acquisition-based growth

Toppenberg, Gustav; Henningsson, Stefan; Shanks, Graeme - In: MIS quarterly executive 14 (2015) 4, pp. 151-168

Persistent link: https://www.econbiz.de/10011412802

Increasing the relevance of enterprise architecture through "crisitunities" in U.S. state governments

Bui, Quang "Neo" - In: MIS quarterly executive 14 (2015) 4, pp. 169-179

Persistent link: https://www.econbiz.de/10011412803

How Schlumberger achieved networked information leadership by transitioning to a product-platform software architecture

Nehme, Joseph J.; Srivastava, Shirish C.; Bouzas, Horacio; … - In: MIS quarterly executive 14 (2015) 3, pp. 105-124

Persistent link: https://www.econbiz.de/10011383653

Ganzheitliches Management von öffentlichen IT-Landschaften durch Enterprise Architecture Management

Herzberg, Johann - In: Verwaltung & Management : VM ; Zeitschrift für moderne … 20 (2014) 6, pp. 315-323

Persistent link: https://www.econbiz.de/10010466386

Shadow IT and Business-managed IT conceptualization, trajectories, and critical success factors

Klotz, Stefan - 2021

Persistent link: https://www.econbiz.de/10012662100

A conceptual architecture for business-aware transaction management

Parkin, Michael; Papazoglou, Michael P. - In: Business system management and engineering : from open …, (pp. 122-137). 2012

Persistent link: https://www.econbiz.de/10009736464

A service of the

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